Jira Cloud Team not syncing to Smartsheet using Jira Connector

Louis

I setup a new Smartsheet and am connecting it to Jira Cloud. All fields are syncing properly except the Team field. I have the column set up as text number but have also tried it as a Drop Down list. Neither have worked. I am not seeing any errors with the sync. Has anyone successfully synced the Teams field from Jira Cloud to a Smartsheet?

Louis

Isaac, thanks for following up on this. Unfortunately, the support team discovered that the Team field in Jira Cloud (which is part of the Jira Portfolio Add-on that has been added to basic Jira) is currently not supported by the Jira Connector. I have submitted an idea to the community portal and I strongly encourage anyone who finds this post to vote for this idea.

Isaac A.

Hi @Louis!

I see that you've opened a support ticket and will be reviewing this issue with one of our specialists. Please continue working with our support team through a private channel to troubleshoot further. Once you find a solution, feel free to post an update here so other users can benefit from it in the future.

Cheers,
Isaac.

Louis

Isaac, thanks for following up on this. Unfortunately, the support team discovered that the Team field in Jira Cloud (which is part of the Jira Portfolio Add-on that has been added to basic Jira) is currently not supported by the Jira Connector. I have submitted an idea to the community portal and I strongly encourage anyone who finds this post to vote for this idea.

Isaac A.

Thanks for sharing! @Louis