Updating alert recipient in automation

Emilie

Hello! I built out a form in Smartsheet and set up an automation workflow to notify a specified recipient whenever a form is submitted online. I'm trying to get the notification email to go to a shared email, but every time I enter the shared email under Alert Someone > Send to specific people, and hit "Save", it reverts back to my name. How do I get this email to save? Thank you!

kowal

hi @Emilie,

that's very odd behaviour. are you sure you cant just copy and paste the other email address and press the enter to save it?

maybe you need to go to unrestricted permission for automation?

Emilie

Hey @kowal, thank you for getting back with me! Yeah, I tried that and it isn't saving. It lets me enter the email address, select it and click save. But when click back into the notice workflow, it reverts back to my email address. We just need the notification to go to my team, not me directly. Do you have any other recommendations on how to fix this?