Refund Requested -- No Case # OR Submission Ticket # given

Halo

I was laid off from a previous employer and had a recurring annual subscription with my personal card. I was charged for this subscription again March 4th. I contacted March 4th as well as today March 10th for assistance or to get a ticket #. No luck.

To be clear. I have zero access to this account being charged and it is obsolete at the previous employer.

I was told to contact finance/billing support, but I have never received a case/support ticket # after submission. No confirmation email that the ticket has been received. I believe these emails are going to the old email I do not have access to and I do not know how to contact someone to help resolve this issue of refunding an account that no longer is used or has access to. The phone number is addressed on the tickets. I gained awareness about the charge due to the invoice coming to my alternate email assigned to the account.

How to go forward? I can make new tickets, but the confirmations are going elsewhere. Anyway to "call" support to help resolve?

kowal

hi @Halo,

In that case I would go to the bank and either block the card or make the charge back.

I do not know how this community will help if Smartsheet support did not manage to help.