Allow Variables in Message Body for Timed-Based Update Requests

Ben Summit

Currently as it stands, if there are placeholders entered in the custom message for a time-based Update Request, no custom message is sent.

Our use case is that we want to create reminder emails for users to update information for all of their assigned rows if they are not already populated. We want to have a few fields for them to update and they need a few read only fields to know what row they are updating. I tried adding the read-only fields in the message body, but that didn't work and I was told by support that this is a known limitation. I have already seen workflows where the user gets an email and when they click into the request form, the message body for that row is populated and they can fill out the fields, then they click next and they can see the message body for the next row and so on. Can you please add this functionality to time-based update requests?

Thanks,

-Ben