Hyperlink to external site in automation message

Hi there -

I'm sorry if this has already been asked - I'm having a hard time finding the answer. My goal is to include a link to an external site in my automation messages. For example, folks will come to our business and fill out an online form (through smartsheet). I then have the automations set to go to the email they submit in the form. In the message, I'd like to add a hyperlink to a few resources on our website.

When I tested my automation, it says "[External link removed]" where my URL was supposed to be.

Thank you!

Find more posts tagged with

hyperlink

Automations

Accepted answers

All comments

kowal

@ccaldwellFFLC,

I had no idea that Smartsheet is removing the external links from notifications.

Maybe it's your Email server doing this? have you tried notifing another email address?

evantr0nic

Hi All,

I'm experiencing the same issue. Automated emails, whether sent to address within or beyond my organization, are removing external links upon delivery.

When I test the automation on myself using my organization's email address, I am able to see external links within Smartsheet's "Notifications" window (see below).

The associated sheet's automation permission is set to "Unrestricted."

Does anyone have insight on how to ensure external links appear in delivered automated emails?

Thank you,
Evan

Sign in to join the conversation!

Quick Links

Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, sort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.