Hyperlink to external site in automation message

ccaldwellFFLC

Hi there -

I'm sorry if this has already been asked - I'm having a hard time finding the answer. My goal is to include a link to an external site in my automation messages. For example, folks will come to our business and fill out an online form (through smartsheet). I then have the automations set to go to the email they submit in the form. In the message, I'd like to add a hyperlink to a few resources on our website.

When I tested my automation, it says "[External link removed]" where my URL was supposed to be.

Thank you!

kowal

@ccaldwellFFLC,

I had no idea that Smartsheet is removing the external links from notifications.

Maybe it's your Email server doing this? have you tried notifing another email address?