Internal Server Error w/ API PowerBI connection

DQ Aaron

I am running into an error when connecting Smartsheet to Power BI (Power Query). I am trying to refresh my PBIX file, but I run into the following error when trying to connect my Smartsheets:

The issue randomly started today. No new data and/or transformations have been used on the existing data.

Georgie

Hi @DQ Aaron, @BorisM, @Michele Messina and @Ermanno,

Thank you for bringing this to our attention! We've determined that this error being presented when connecting Smartsheet to Power BI is caused by a bug and our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

 Thanks,

Georgie

BorisM

Same Issue here. Please let us know what is happening.

Michele Messina

Same here, all Reports went wrong. Please let us know since this is a major issue

Ermanno

same issue; can we get a feedback on how to solve this issue ?

Georgie

Hi @DQ Aaron, @BorisM, @Michele Messina and @Ermanno,

Thank you for bringing this to our attention! We've determined that this error being presented when connecting Smartsheet to Power BI is caused by a bug and our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

 Thanks,

Georgie

rafael.castellanos

We are having the same issue not being able to successfully refresh our Power BI datasets/flows for the third day now with abosutely no progress. It has brought our team to a halt. Same error posted on this thread. Why does the status page show everything is fine? https://status.smartsheet.com/

Is there any update to this or communication that will go out to customers?

James Keuning

"this error being presented when connecting Smartsheet to Power BI"

That's not really descriptive. I wll revisit this thread and post a description of the problem when I have a bit more time.

In terms of collecting information, I am using the Legacy connector and it's broken - Internal Server Error. I tried to rebuild the connections using the Beta connector and can't get past the Region window. I select the region and then I click OK and then I get an error "Unable to connect" with Details: "Failed after multiple retry attempts."

angad.sodhi

Seeing this error today (3/24) for reports in the US region with both the Legacy and Beta connectors. Is there an ETA for a fix?

Randy Saad

Are there any updates on this? This is causing significant reporting issues.

Nick.Panek

Still experiencing this issue for ~a week. Reports are falling behind and causing disturbance in workflow. Is there any update on this?

Randy Saad

https://community.smartsheet.com/discussion/comment/477571#Comment_477571

@Georgie "We are not able to provide a time-frame on how long the resolution could take" Are we talking hours? Days? Weeks? Do we all need to start recreating our reports and processes? Or can we expect a resolution to this issue soon?