Receiving multiple emails from workflow

System

This discussion was created from comments split from: Automation Workflow Alert someone Contact List Multiple contacts.

Nicole Gordon

I am having an issue when i am sending emails. I am receiving multiple emails when i do the automated workflow. here is my setup.

Isaac A.

Hi @Nicole Gordon!

To better understand the issue you're experiencing, could you help clarify a few details?

• Are you receiving duplicate notifications from the same workflow, or do you have multiple workflows on the same sheet that might be sending notifications at the same time?
• It’s possible that different workflows are being triggered, but they all originate from the same sheet. As a troubleshooting step, try changing the subject line of each workflow's notification. This can help you identify which workflow is sending which message.
• If you suspect multiple workflows are triggering, you might also try temporarily deactivating the others, and then manually triggering the one you’re testing to see if the issue persists.
• Has this ever worked as expected in the past? If so, do you know if anything has changed in your setup that might explain the new behavior?
• Are multiple users receiving these notifications, or is it just you?
• Lastly, when you’re testing, are you using your own email address?

All of these details will help us investigate the possible cause of what you’re seeing.

Looking forward to your reply!

Cheers,
Isaac.