Team Member Unable to Recieve Notifications

Stve C.

Hello everyone,

I have a teammate who does not get any notifications from Smartsheets within her inbox and it's beginning to impact her productivity. I wanted to ask this community for help because I'm at a loss. Here are things we've checked/done so far:

• Checked Spam folder and her inbox filters
• Confirmed that she has edit access to both the sheet itself and the the workspace
• The sheet is set to unrestricted
• Her personal settings are set to allow notifications

I'm at a loss here - any comments we send to her done get a notification on her end. What else are we missing?

Hudson_Miller

@Stve C.

There is a chance that the user unsubscribed from the automated email at some point. To get them "re-subscribed" you will need to ensure they are in the distribution list in the automation and then duplicate the original workflow, delete the old one.

Hudson

Stve C.

Thanks Hudson,

I can do that if they're assigned to a project but would that also affect just receiving a comment? There's no automation on that to my knowledge.

Hudson_Miller

@Stve C.

That would be controlled by the user in their personal settings within Smartsheet or in their email client if they somehow marked it as junk or blocking sender.

Personal Settings:Notifications