Welcome to the Smartsheet Forum Archives
The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.
Tempo Account Field Not Updating in Smartsheet
We are working with a JIRA instance that is connected to Smartsheet and writes data both ways. The JIRA instance utilizes the Tempo Timesheets add-on. One of the fields in a Smartsheet contains a column that is mapped to the Tempo Account field which is a locked, single select custom field in JIRA created from Tempo. This field is not being updated from JIRA to Smartsheet or from Smartsheet back to JIRA. Has anyone else encountered this and developed a solution?