Smartsheet as automated help desk ticketing
I was able to create form in smartsheet to take question(With applicable fields we want to track(How often internal/external questions come from specific sites, etc), but can i add unique ticket number in the email confirmation that they have submitted the form?
Best Answer
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Hi @Arianto,
Unfortunately it's not possible to include a unique ticket number in the email confirmation of the form submission.
However, you can submit a Product Feedback Request, so that other people can up vote this idea.
Best!
Nathan Braun (Founder of SSFeatures) (nathan@ssfeatures.com) (LinkedIn)
SSFeatures makes Smartsheet way easier to use and it saves you hours of work every week. It adds essential features into Smartsheet to save you time. For example: — Auto Sorting — Sorting with Filters — Report PDF Generation — Copy and Paste Conditional Formats — Copy and Paste Automation Workflows — Column Manager — and so many more.
Answers
-
Hi @Arianto,
Unfortunately it's not possible to include a unique ticket number in the email confirmation of the form submission.
However, you can submit a Product Feedback Request, so that other people can up vote this idea.
Best!
Nathan Braun (Founder of SSFeatures) (nathan@ssfeatures.com) (LinkedIn)
SSFeatures makes Smartsheet way easier to use and it saves you hours of work every week. It adds essential features into Smartsheet to save you time. For example: — Auto Sorting — Sorting with Filters — Report PDF Generation — Copy and Paste Conditional Formats — Copy and Paste Automation Workflows — Column Manager — and so many more.
