AMP 2025 abstract on smartsheet laboratory utilization

Chandler Ho

Elevating Clinical Molecular Laboratory Operations through Smartsheet-Driven Dynamic Scheduling

https://www.jmdjournal.org/article/S1525-1578(24)00232-0/fulltext

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References:

Ho, C., Kim, J., Libiran, P., & Qiao, W. (2024, November). Elevating Clinical Molecular Laboratory Operations through Smartsheet-Driven Dynamic Scheduling. In JOURNAL OF MOLECULAR DIAGNOSTICS (Vol. 26, No. 11, pp. S86-S87). STE 800, 230 PARK AVE, NEW YORK, NY 10169 USA: ELSEVIER SCIENCE INC.

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Chandler Ho

Introduction: Managing laboratory schedules in a dynamic CLIA-certified molecular lab presents significant challenges. This study introduces an innovative scheduling system using Smartsheet (Bellevue, WA) to enhance operational efficiency by integrating the Paid Time Off (PTO) calendar with the scheduling process. The open accessibility of the PTO calendar fosters collaboration and facilitates adjustments among 24 team members handling approximately 40 tasks. By empowering schedulers to allocate resources flexibly, considering workloads and PTO, this solution allows immediate responses to unforeseen changes. Embracing automation, collaboration, and adaptability, our laboratory fundamentally transforms its scheduling paradigm, showcasing the quantifiable impact of Smartsheet and establishing a robust foundation for continuous improvement and efficiency gains. 

Method: To enhance scheduling efficiency in our clinical molecular laboratory, we developed and implemented a Smartsheet-based system. This system synchronizes the PTO calendar with the work schedule, locks modifications beyond a 21-day window for stability, and opens the PTO calendar for comprehensive planning up to 366 days in advance. Full implementation occurred in 2023. We measured employee satisfaction scores, testing volumes, and time spent on scheduling in both 2022 and 2023, maintaining the same number of full-time positions during both periods.  In 2023, PTO requests were tallied from the new system. 

Results: Quantitative metrics demonstrated significant time savings, resource utilization, and productivity improvements. The Smartsheet system reduced the time for preparing, distributing, posting, and amending PTO schedules by 60%. In 2023, 1184 PTO/holiday work requests were seamlessly integrated, displaying weekly schedules for 24 individuals. Enhanced transparency improved staff coverage and workload distribution to increase overall capacity. Operational metrics showed a 13.5% increase in volume from 2022 to 2023, with a negligible 0.5% decrease from 81.5% to 81% in satisfaction scores. 

Conclusion: The Smartsheet-based scheduling system has significantly improved the efficiency of our molecular laboratory operations, reducing scheduling time, conflicts, and adaptability challenges. This study highlights measurable productivity and operational cohesion gains. Future enhancements, such as incorporating test-based competencies and utilizing artificial intelligence for scheduling, are anticipated to provide further improvements. The success of this system underscores its potential as a model for other laboratories seeking to optimize scheduling processes.