nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Welcome!

Cancellation not acknowledged

Lucygggg

Hi,

I raised a ticket and asked for my account to be cancelled. However, I was still charged this month and I have not used the service Please can I get a refund?

Find more posts tagged with

Comments

Genevieve P.

Hi @Lucygggg

I checked in with our Finance department and they confirmed that the account with this email address in the .COM commercial version of Smartsheet has been successfully cancelled and no payment was taken.

Is it possible that your same email address has an account in a different version of Smartsheet? For example the .EU or .GOV versions?

If so, you can sign in to that account and cancel it from the Plan & Billing Info window.

On the left Navigation Bar, select Account > Plan & Billing Info.
In the Plan & Billing Info tab, select Cancel Account.
In the dialog that appears, choose Cancel my plan.

Here's more information: https://help.smartsheet.com/articles/506604-canceling-your-account#toc-cancel-your-account

Cheers,
Genevieve

Lucygggg

Hi Genevieve,

I definitely only have one account and have signed up to one free trial. I have cancelled the account again. Please can I be refunded for the month I was charged?

it was charged in dollars so not sure if it’s the US version?

thanks,

Lucy

Genevieve P.

Hi @Lucygggg

Free Trials will not automatically charge you for anything - at the end of the trail the account turns to a free/cancelled account unless specifically upgraded. 🙂

Here's the login for the EU version to check and see if you may have a second account: https://app.smartsheet.eu/

I am unable to help address refund requests, however you can contact the finance department here: https://help.smartsheet.com/contact/downgrade

Cheers,
Genevieve

Lucygggg

Hi Genevieve,

I believe I did accidentally use the EU version and create an account when I meant to have a free membership. Please can I get a refund seeing as I never used the account after the first month?

Sorry for my late reply on this, I have been away on vacation so just trying to sort it now.

Thank you,

Lucy

Genevieve P.

Hi @Lucygggg

I am unable to address refund requests; I would recommend either following-up on your original ticket explaining that the account is an EU account, not .com, or contacting the finance department here: https://help.smartsheet.com/contact/downgrade

Cheers,
Genevieve

Sign in to join the conversation!

Quick Links

Trending discussions

"Fields marked with an asterisk (*) are required." line on every form.
Hi, "Fields marked with an asterisk (*) are required." is the very first line in the body of every form I create. I don't remember seeing it before (unless you missed filling out a required field; then you would see the message). Is there a way to turn it off or change it? None of my forms are in English so the message is…
Best Way to Create a Stacked Bar Chart from multiple columns
I have a sheet that I pull into a report. The report I then want to use to make a stacked bar chart and put into a dashboard if I can. The columns I am trying to make into a stacked chart are: Lead, project and phase. The issue is that there are several leads and I need the stacked bar chart to show in different colors for…
Dynamic View Issue - Group Sharing
I have a dynamic view setup for a dashboard that has NO restrictions And on the Sharing tab, I have a Group that I created as the additional share access to the view But the individuals in the Group still cannot see the data from the dashboard. Am I missing something? Because when I share the view to them individually…