Sign in to join the conversation:
Hi,
I raised a ticket and asked for my account to be cancelled. However, I was still charged this month and I have not used the service Please can I get a refund?
Hi @Lucygggg
I checked in with our Finance department and they confirmed that the account with this email address in the .COM commercial version of Smartsheet has been successfully cancelled and no payment was taken.
Is it possible that your same email address has an account in a different version of Smartsheet? For example the .EU or .GOV versions?
If so, you can sign in to that account and cancel it from the Plan & Billing Info window.
Here's more information: https://help.smartsheet.com/articles/506604-canceling-your-account#toc-cancel-your-account
Cheers, Genevieve
Hi Genevieve,
I definitely only have one account and have signed up to one free trial. I have cancelled the account again. Please can I be refunded for the month I was charged? it was charged in dollars so not sure if it’s the US version?
thanks,
Lucy
Free Trials will not automatically charge you for anything - at the end of the trail the account turns to a free/cancelled account unless specifically upgraded. 🙂
Here's the login for the EU version to check and see if you may have a second account: https://app.smartsheet.eu/
I am unable to help address refund requests, however you can contact the finance department here: https://help.smartsheet.com/contact/downgrade
I believe I did accidentally use the EU version and create an account when I meant to have a free membership. Please can I get a refund seeing as I never used the account after the first month?
Sorry for my late reply on this, I have been away on vacation so just trying to sort it now.
Thank you,
I am unable to address refund requests; I would recommend either following-up on your original ticket explaining that the account is an EU account, not .com, or contacting the finance department here: https://help.smartsheet.com/contact/downgrade
Hi Everyone, I'm having a heck of a time getting this automation to fire right..it requests the approval fine, but it won't do anything past "If Approved". I've even tried shifting the approval alert to it's own workflow with no luck. That one would say that it fired, but no notification came through..this is in a test…
Hi,We’re currently experiencing an issue when copying and pasting data into Smartsheet — the system limits us to batches of only 500 rows at a time. Is there a way to work around this limitation, or could this be considered as a potential enhancement for Smartsheet?
I am creating a sign-up form for an event, in which people will select a time slot to attend (1:00, 1:15, 1:30, etc.). There are 12 possible selections, and I can have a maximum of 4 people select each option. It would be wonderful if after the fourth time an option is selected it either disappears, is greyed out, or the…
