How to change primary email address?

Luk

Could you help me change the primary email address?

Naeem Ejaz

• Log in to Smartsheet using your current (primary) email:
  👉 https://app.smartsheet.com

• Click your profile icon in the left-bottom corner.

• Go to Account Admin > Personal Settings.

• In the Email Addresses section:
  • Click “Add Email Address”
  • Enter your new email address and verify it via the confirmation email sent to that address.

• Once verified, go back to Email Addresses, and:
  • Click the “Make Primary” option next to your new email address.
  • You can now remove the old email if it's no longer needed.

Luk

Thank you, but I added a new address and cannot make it as a primary one.

A pop up says only admin can change it but I don't know who that is..

Naeem Ejaz

Try this:

• Log in to Smartsheet
• Click your profile icon (top-right)
• Select "Account Admin" or "Plan & Billing Info" (if available)

If you see a list of users, look for anyone listed as a System Admin — they’re the ones who can approve or make the change.

If your organization uses SSO (Single Sign-On) or domain management, only a System Admin or your IT team can update your primary login email. This helps protect account security and compliance.

Luk

Got it, thank you for your guidance! :)