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Enable Auto provisioning with a default of 'Viewer' access
Enable auto provisioning to default to viewer access instead of provisional member, until/unless users get added to a sheet or workspace with higher access.
Until the new licensing model we had everyone in our company added to an 'ALL Active Directory' group. This group had viewer access to all reporting and dashboard content (unless we intentionally removed their access for confidentiality reasons). With the new licensing model, we had to DELETE that group because it forced every new user to be added as a 'Provisional Member'. The maintenance nightmare of this can't be overstated!
We went from everyone being able to see how great the Smartsheet platform (and our content) was, to very few seeing it. Clearly, this does nothing to increase user interest in Smartsheet. We had so many people who started advocating for Smartsheet simply because they were able to see the cool things it could do. Now it is locked away to prevent unbudgeted spending by unauthorized people adding new users.
Thank You
Comments
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100% agree. One thing I have done and currently working on UAP with SSO, is I created a members group and viewers group. The viewers group is so that when I downgrade someone's account that may no longer need editing access but to see things still they are able to still be shared to the workspaces that they need.
