Clumping of Notification Email(s)
In my automation on my spreadsheet/form, when more than one 'approved' box is checked at a time, I receive only ONE notification email for all of those approved - even if there are fewer than 6 checked at a time.
I'm already using placeholders for the information in the sheet and in the approval email.
Must I really click 'save' between each approval box checked so I receive one separate email for each approval?
These are trips for faculty members and I want an approval notice for each trip filed. Not one email for all trips approved.
Answers
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Hi Y, here is response to a silimar issue raised as the one you have raised -
If you're not using dynamic fields eg {{Name}} in your email alert subject line or email body, Smartsheet will group alerts to the same user into one email. If you are using dynamic fields, Smartsheet will send the alerts as individual emails, unless there are more than 6 simultaneous alerts (in which case, Smartsheet will strip out any dynamic field values not shared by all the messages, and will group them into a single email.)
Hope this helps.
L.
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The issue is that the individual user (dynamic field) gets the email as individually. However, I am an add on that should get every email also. However, for me, because I'm not in a dynamic field (and can't be, as I'm a bcc), then I get them grouped together. How do I get them not grouped together for me?
