Cannot scroll to add more logic?

Hi there,

I need to add a new set of conditional logic to my Smartsheet form. Problem is - I cannot scroll down to the button to add a new set of logic! No matter how many times I refresh my browser or resize the window, it cuts me off in the middle of one of my logic blocks (where I've circled in red) and doesn't show the button to add a new one. I CANNOT scroll past this point.

Screenshot 2025-07-23 at 11.51.23 AM.png

This has happened a few times and gone away when I've refreshed, but that doesn't seem to be working. Has anyone experienced this before?

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Accepted answers

Paul Newcome

Try starting here:

https://help.smartsheet.com/contact

All comments

Andrée Starå

https://community.smartsheet.com/discussion/141322/cannot-scroll-to-add-more-logic

Hi,

I hope you're well and safe!

Have you tested it in another browser or Private/Incognito mode?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD

✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer. I appreciate it, thank you! 🙏

Olivia D.

Hello,

Thank you , I hope you are well also!

I just tried in both incognito mode, and a different browser, but had the same result.

Thanks,

Olivia

Paul Newcome

You may want to reach out to support. They recently made some updates to forms, and this could potentially be an unintended consequence.

Olivia D.

I seem to have figured it out - I had to reduce the zoom on my browser - when I brought it down to 75% I was able to see past the bottom of the last logic block and add a new one.

Olivia D.

@Paul Newcome I was wondering if this was the result of an update! My team has also been reporting issues with load time and commenting functionality within the past few days. Not sure if there were a lot of updates made and there are just some things going on in the background as a result. The above issue has been the only thing that has come up for me. How do you reach out to support?

Thanks everyone for your input!

Paul Newcome

Try starting here:

https://help.smartsheet.com/contact

Andrée Starå

https://community.smartsheet.com/discussion/comment/490847#Comment_490847

Happy to help!

Yes, I'm fantastic, thanks!

Glad to hear that you figured it out.

However, you experienced the same issue in another browser, so I recommend submitting a ticket to let our support team know about it.

Smartsheet Support Portal

✅ Remember! Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer. I appreciate it, thank you! 🙏

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