Hello,
My team uses 2 shared mailboxes. 1 mailbox has 3 individuals the second has about 20. I have notifications to trigger for when rows are added. We use smartsheets to notify us when someone fills out a form to notify us they are having a tech issue, they are going to be absent, full or partial day, and to also request time off. During normal business hours it is sent to the email address associated with Owner, afterhours, I have notifications being sent to both shared mailboxes. I have 5 worksheets. two of the 5 have stopped sending notifications to either mailbox. I have also tested to a single person and it will stop notifying. However the 3 other sheets are working. When I manually run it will work. I have the message sent just as a message with no links because I read someone else comment that when they changed it to just message it worked for them. I also find that if the same person has entered multiple requests but for different topic, it may send 2 of them and not do the notification. I've thought about the volume on the sheet. They have about 1300 on each sheet. I do have an achieve set.
I reached out and opened a ticket. I've attached that to view. I've added all the senders to allow to send. I am going to call our IT. It just doesn't make sense why it does the 3 other sheets and not the other 2 unless I just deactivated the notification and activated or I manually run the notification. Any thoughts or suggestions you may have, please share.
