Owners and Automated Emails

The current owner of our Master Leave/FMLA Tracker is continuing to receive automated emails related to employee leaves, even for cases that are not assigned to her. She would like to stop receiving these emails, and instead have them directed to our corporate leave inbox.

We’re unsure what is triggering these automated emails, as she is not specifically set up to receive the under the Automation section in Smartsheet. Is it possible that, as the owner of the Smartsheet, she is automatically included to receive these notifications? If so, how can we, as Admins, transfer ownership of the sheet to a general email address associated with our corporate leave inbox to prevent this?

Any guidance would be appreciated.

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Accepted answers

Paul Newcome

As long as you are an Admin, you can go into the sharing panel and select "Make Owner" for yourself. This will send an email and in app notification to your boss, and they will need to manually click the button to give you ownership, but that only takes a second fortunately.

All comments

Paul Newcome

Exactly what emails are they? Are they from automations being triggered in the sheet? Are they specifically calling out a certain action? Are you able to provide more details and context?

Kirsten Girguis

After looking into this further, I realized my original question wasn’t quite the right one.

What I should have asked is: Why do all automated Smartsheet emails show the sender as "From: [Name of Sheet Owner] via Smartsheet"? In our case, these emails show my boss as the sender, but we would prefer they appear as coming from “Leaves Administrator via Smartsheet.”

The issue is that recipients often reply directly to my boss or reach out to her with questions, when we actually want all inquiries to be directed to our Leaves Administrator and the associated inbox.

Please see the screenshots below for reference.

As shown, we already have a "Leaves Administrator" contact set up with admin access for the Share section of the workspace and Smartsheet. How do I as an admin change my boss who is the owner to an admin role? I assume that since I have access to the Leaves inbox which is assigned to our Leaves Administrator, there will be no problem in assigning ownership access once my boss changes hers to admin. Is that correct? Because my boss is a C-suite executive, she is asking for me to handle this for her and I need to know if I have the authorization to do so. My fear is that she will have to be the one to unassign herself as owner and then I can go in and assign the Leaves Administrator as owner. Is that correct?

Any help with making this change would be greatly appreciated.

Screenshot 2025-08-07 141659.jpg

Share Screenshot.jpg

Share Screenshot 2.jpg

Paul Newcome

Kirsten Girguis

Thank you. I just sent the request to my boss. I don't know why it was not showing before, but it is showing now to make this election. Appreciate your help.

Paul Newcome

Happy to help. 👍️

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