Smartsheet SSO SAML to EntraID

Hello everyone,

We are facing an issue with our EntraID tenant, which currently has 10 domains associated with it. After migrating from Okta SSO to EntraID SSO, we encountered a problem where users who sign in with an email alias (different from the primary tenant domain) are unable to authenticate via Microsoft 365 applications using SSO.

Due to business requirements, we must retain all existing email aliases across domains. Has anyone experienced a similar situation, and is there a known solution or recommended approach to resolve this?

Thank you in advance for your support.

Best regards,
Ivan

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Accepted answers

NicoLHC

Hello @Ivan we onboarded several clients to Entra without problmes .

Did you register the Domains in Smartsheet?

Did you use the SAML Connector or OIDC? Autoprovisioning?? Drop me a mail to get fast response . https://app.smartsheet.com/b/publish?EQBCT=3d10a40b22ae47eda5d8b413e5fb6c08

Ivan Georgiev

Hey @NicoLHC,

Thanks for your reply.

We got this done , I forgot to add it here.

It turns out that on Enterprise license, we can activate all the Verified domains for SAML on Smartsheet side.

After we add the verified domains, it worked straight forward, otherwise we wanted to use a transformations within the EntraID claims.

Thanks again and have a good day

Ivan Georgiev

| IT Support Services Analyst | Digital Enterprise System

All comments

NicoLHC

Hello @Ivan we onboarded several clients to Entra without problmes .

Did you register the Domains in Smartsheet?

Did you use the SAML Connector or OIDC? Autoprovisioning?? Drop me a mail to get fast response . https://app.smartsheet.com/b/publish?EQBCT=3d10a40b22ae47eda5d8b413e5fb6c08

Ivan Georgiev

Hey @NicoLHC,

Thanks for your reply.

We got this done , I forgot to add it here.

It turns out that on Enterprise license, we can activate all the Verified domains for SAML on Smartsheet side.

After we add the verified domains, it worked straight forward, otherwise we wanted to use a transformations within the EntraID claims.

Thanks again and have a good day

Ivan Georgiev

| IT Support Services Analyst | Digital Enterprise System

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