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Hi All

I have created a support request form and sheet to allow functions to request support from my team. When a request comes in, it is assigned a unique support ID number. I then assign the request to a member of the team vias drop down.

I have added an automation to message the requester when a team member has been assigned to their request, but i would like to include the unique support ID in the message, or send them a copy to the sheet row with the message.

Could you please let me know if this is possible and how to do it?

Paul

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TVang

@Paul69g, if the name of the column is ID Number then use the placeholder {{ID Number}} in the alert message.

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