Smartsheet API: List Users Missing Fields & 502 Error with planId Param on Business Plan

Hi all,

We have an account on the Business Plan and are using the List Users API to retrieve user details. However, when we make the API call, only a few fields are returned, matching what's documented in the API docs.

Additionally, when we try to use the planId query parameter, the API returns a 502 error with the following response:

"errorCode": 4005,"message": "The Smartsheet API encountered an error for this request. Please contact Support for assistance."

Has anyone else experienced this issue?

Is there a known resolution?
Is there a difference in the number of fields or details returned by this API for Business vs. Enterprise accounts?

Any guidance or shared experiences would be greatly appreciated!

Thanks in advance!

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jmyzk_cloudsmart_jp

Hi @zoran

I guess, like other methods, 'List XX' gives you basic information. Then, 'Get XX 'using ID will provide you with detailed information.

Below is a sample response of 'List Users'

Below is the actual 'List Users' response.

Some of the fields, for example, 'lastlogin', are missing.

So, the above sample response is misleading.

Below is an actual response to 'Get User'.

As you can see, detailed information, such as fields like 'lastlogin', is available.

Below is a sample response shown in the API document. Though the order is different, the fields look the same as the actual response.

zoran

Hi @jmyzk_cloudsmart_jp,
Thank you for your response! I agree that the API response doesn't quite align with the documentation.Our main goal was to find out the seatType associated with a user, but unfortunately, we haven't been able to retrieve that information.We're currently on a Business plan, and we're wondering if there are differences in the API responses between the Business and Enterprise plans. Do you have any insights on this?

jmyzk_cloudsmart_jp

According to the document, we need to supply a planId query parameter, but in my environment, it isn't available.

So, I can not help with the actual call.

https://developers.smartsheet.com/api/smartsheet/openapi/users/user

seatTypestringread-only
User's seat type.
Note: It's present only when a planId query parameter is supplied.
Enum"MEMBER""PROVISIONAL_MEMBER""GUEST""VIEWER"Example:"PROVISIONAL_MEMBER"

According to the document, you need to be a system admin to use this.

https://developers.smartsheet.com/api/smartsheet/openapi/users/list-users

planIdinteger(int64)>= 1
Plan ID for which seat types are returned. Adding this query parameter returns users with their seat types associated to the selected planId. As a result the query can include users external to the organization.
This query parameter is only available to system administrators
Example:planId=4843937635559300

zoran

Yes, we did try using the planId query parameter along with a valid system admin token, but we still weren’t able to retrieve the information.

Thank you for trying to check!

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