Welcome!

Customer support

Does this company have any humans that you can talk with? I need help making account changes and I am not able to get a hold of anyone.

Here are other ways you can contact Support:

Use the Form linked in bullet point number 2 of this article: Access the Smartsheet support portal
Depending on the Support Package you have, use the Contact Support option from the ? mark in the Smartsheet Application and request to talk with an agent.

Cheers,

Timeline Reports - Removing Uncategorized Group
How can you get rid of the uncategorized land in a report timeline view?
Gantt Chart View in Reports
Please help! I understand that we can't customize the gantt chart bars anymore if it is a parent row but why am I getting random colors on the bar view in my report? I would prefer it remain grey. The first picture is the Smartsheet and the second one is the report pulling from the sheet.
Automation can add info to a specific cell - why can't we set automation to remove a status
Trying to understand why we don't have the option to remove a status by automation. For example, when external customer approves a proof, it fills in "APPROVED BY CUSTOMER" which then triggers automation, but the existing status of "SENT TO CUSTOMER FOR APPROVAL" remains as I cannot set automation to do that.