Membership/ Access question

Hi Everyone,

My IT has a lot of confusion on what we access we really need to have for certain people.

What is the difference between a "Member" and a "Licensed User?" We have a lot of sheets that have owners who do all of the changes of the sheet. I know that they need to be licensed users.

But then, we have a lot of people that are required to do updates on the sheets. I was of the impression that if we gave them "Editor-Cannot Share" that they would be able to respond to update requests and be able to edit the sheet with their responses without us having to pay for them to be a member.

Our IT tech just told me that he had paid membership for our Powder Coat employees to fill out their forms and edit the sheets when they make additions. In my mind, they only need Editor-Cannot share permission and we shouldn't have to pay membership for them.

Can someone explain that to me?

Thank you, it is rather confusing!

Freda

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Accepted answers

Neil Egsgard

This explains memberships for the user subscription model.

https://help.smartsheet.com/articles/2483245-User-Subscription-Model-System-Admin-overview

The Legacy model seat types are explain here in the Legacy Model tab.

https://help.smartsheet.com/articles/520100-user-types

Neil Egsgard
Business Solutions Architect
Southern Alberta Institute of Technology

Paul Newcome

Under the new User Subscription Model (USM), you do not need a paid license to respond to an update request within the update request itself. A paid license is only needed if you are going to make any edits to the asset directly such as by opening the sheet to make the update instead of submitting a response to the update request.

All comments

Neil Egsgard

This explains memberships for the user subscription model.

FTesseneer

Thank you, Neil for responding. So, according to the User Subscription, Business, if a person needs to edit a sheet they would have to have a membership?

What about if you send an update request to an outside person? Or even an update request as a part of automation or row request, do they need a membership?

Paul Newcome

FTesseneer

Thank you! I think I understand the difference now. I will find out what our subscription is actually called.

Paul Newcome

Happy to help. 👍️

On the legacy model, you only needed a license to OWN an asset.

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