Paid user locked out of projects for 2+ weeks with no support response - Vew only!

Cimi

Hi everyone,

I’m running into a pretty frustrating issue and wanted to see if anyone here has experienced the same thing or found a way around it.

For the past two weeks, I haven’t been able to access or edit any of my projects. Every time I open my workspace, I get a message telling me to upgrade to a paid plan — but the problem is, I’m already a paid user with an active subscription.

I’ve already submitted a support ticket about this roughly two weeks ago, but I haven’t received any response so far. At this point, I’m a bit stuck and unsure what to try next.

Has anyone here dealt with this before?

• Did you find a way to restore access?
• Is this a known billing or account sync issue?
• Is there a faster way to get support to actually respond?

Any insight or workaround would really help. I’m currently paying for a service I can’t use, so I’m trying to figure out the fastest path to fix this.

Thanks in advance.

Georgie

Hi @Cimi,

If it’s possible that you cancelled a plan and started a new one, it might be that the items you’re seeing “View only” on are owned by the cancelled plan. To ensure that you are able to edit the items again, you can duplicate them using “Save as new”. 

More information on copying sheets and workspaces using “save as new” can be found below:

• Copy a sheet
• Copy a folder or workspace

 Hope that helps!

Georgie