SCC Blueprint isn't working!

Estelle Redding

Hello, all. I'm frustrated with the support team at Smartsheet as no one has responded to my requests for help. I reconfigured my blueprint by removing several superfluous templates, updating a few existing templates, and adding one new template. Now I can't get the blueprint to update. I made sure the summary and navigation links are consistent, the appropriate fields exist in the intake and summary sheets, and the metadata sheet includes the information that feeds across everything. What am I doing wrong? I've successfully updated the blueprint before to add and remove templates, created optional documents, and made changes to the nav section. The error message is unhelpful as it doesn't tell me what's blocking the update.

1. How do I get rid of the groups in the blueprint? We streamlined the process and are now using the same set of templates regardless of project complexity (no more optional docs).
2. How do I deselect documents that no longer exist in the project template folder (the step asks me to confirm the new and removed docs, which I say yes, but then the docs are still in the list).
3. The help articles all say to NEVER TOUCH THE CONFIG SHEET, but I don't even know where the config sheet exists, let alone how to access it.
4. How do I get Support to respond?!? 😓

Adrien Leduc

Hi Estelle,

I've run into my fair share of errors on the blueprints, sometimes I've just had to retry and it worked. If that's still not working for you, let's first answer your questions:

1. Have you tried changing the Require column to Required?
2. Ass you say, it should just ask you and remove it, so there might be an issue if it consistently fails to do so. Have you tried connecting to CC with the main program lead and made sure this account is owner of all the items in the template?
3. I agree with the help articles and in any case, it wouldn't help you to touch it. Perhaps it is owned by another account if you can't see it.
4. Depending on your account the support can be more or less responsive. If you do have access to a phone number, this is how to find it:

"If your plan has access to phone support, you can find the number in the Smartsheet application.

1. Navigate to Account > Plan Info.
2. At the bottom, select Call 24x7 Support.
3. A list of technical support numbers by county or region will appear. "

My strategy is: I open a support ticket, then when I have a ticket number I call them. They will usually want extra information, so give them and show them everything they ask on the call, and they will work on it.

Can I make sure you didn't delete any important sheet from your template folder? Do you still have the metadata sheet? are your projects still provisioning without new errors?