Issue with Email Notifications via Workflow Automation

Ibrahim Khaleel

Dear Smart Community,

I am experiencing an issue with a specific email ID that is not receiving notifications triggered through workflow automation. However, the user is able to receive emails when I send an update request manually.

I have tested several scenarios in coordination with the IT team. For example, when multiple email IDs are grouped together and the group email ID is used in the workflow, notifications are received successfully. However, the issue persists when using the email ID individually.

Please note that I have already raised a ticket regarding this issue. I would appreciate your support in identifying the root cause and resolving it permanently.

Thank you.

Best regards,

SME Email ID has individual email ID.

Paul Newcome

If you click on the three vertical dots to the right of the automation when you are managing them through the sheet, there should be an option to view the automation properties. Within those properties will be a list of people who have unsubscribed. Have you checked there to see if they have?