Using smartsheet to survey clients (net promoter score)

Sally Osborne

i'm looking at whether to use survey monkey or smartsheet for a client survey.  I'd like to be doing regular surveys so am thinking smartsheet.  Has anyone used it for this purpose? What should I know before I start? Is it better than survey monkey?

 

Thanks

J. Craig Williams

Sally, 

I have used both. What you get from Survey Monkey is more out-of-the-box metrics and a more customizable user experience. 

I have also used both together - integrated via Zapier (www.zapier.com). It is only one way (no Actions for Survey Monkey yet) but I wanted the data in Smartsheet anyway.

It depends on your exact situation and what sort of surveys / frequencies you are doing and what you are doing with the data afterwards. 

Your mileage may vary.

Craig

Andrée Starå

Hi Sally,

To add to Craigs excellent advice.

You could also use the integration with Google Forms.

I hope this helps you!

Best,

Andrée