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Does Smartsheet to JIRA work with existing sheets & tickets?
I have an existing sheet that I want to use my new Smartsheet to JIRA connector. However, I cannot figure out how to link my exiting JIRA tickets which I have by URL already in smarsheet. Can this be done?
Comments
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Hi Chris,
It is possible to sync JIRA issues to an existing sheet by selecting that sheet during the workflow setup.
Be aware of the following:
- A given sheet can only have 1 workflow syncing to it
- The connector will not honor existing hierarchy and will not sync JIRA issues to specific rows. Any hierarchy must be created with Row Grouping.
For more information, see https://help.smartsheet.com/articles/2476121-jira-workflows
Thanks!
Schiff
Smartsheet Support -
So, just looking for a little more detail on this comment " The connector will not honor existing hierarchy and will not sync JIRA issues to specific rows. Any hierarchy must be created with Row Grouping."I understand the workflow,but can you load a new workflow to an exist sheet. The connector wizard allows the mapping,but the data will not populate in the sheet.I am able to map the connection work for a new column or new sheet. Just not existing ones. Is there a trick I'm missing? do you have to leave the first couple of rows blank?
