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Task text disappearing when highlighted after a few seconds

RichB
RichB ✭
edited 12/09/19 in Archived 2015 Posts

Does anyone else have the annoying problem of a task text disappearing if you leave your cursor on the line item for 10 seconds?

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Comments

  • Travis
    Travis Employee

    Hi RichB, 

     

    We have seen this specific behavior with users that have Caffeine installed on their computers.  Caffeine is a tool that keeps your computer from falling asleep or activating the screensaver. I would check to see if you have Caffeine installed or if this is a new issue, check any program you have installed recently.  

     

    I would also check your browser extensions which can sometimes cause interference. Disable all your extensions, then restart your browser and load Smartsheet and test if this is still happening. 

     

     

    If you discover which application is causing this, let us know! 

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  • RichB
    RichB ✭

    Travis,

    Thanks, you are right on the money.  I run caffeine so I don't have to enter my password every 15 minutes.  Thanks for your help.

    Rich

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