Auto Delete

PRE

Any time I click on a cell in SmartSheet and leave the cursor on that cell for more than 5 seconds it is automatically deleting the contents of the cell.  Any ideas how to stop this?

J. Craig Williams

This sounds familiar. See if this helps:

https://community.smartsheet.com/discussion/cell-data-randomly-deletes

or this:

https://community.smartsheet.com/discussion/can-i-stop-auto-delete-data-cell

Craig

Stephen Smith

Support contacted and we worked through their suggestions.  It was a problem on Windows 10 and 7 devices and my MAC none of which use a Logitech.  It occurred on Firefox, Safari, and Chrome.  Apparently, some Chrome extensions cause issues.  I am seeing more and more problems with Chrome and extensions.  I also found a bunch of Chrome extensions installed that I didn't install.

The problem on this sheet was resolved by deleting the sheet and starting over with a new sheet that behaved appropriately.

You bet I was frustrated.  I use Smartsheet for everything.

 

 

J. Craig Williams

The problem was on a single sheet? Oh my. I don't want to lose my cell history.

I believe I have seen a slow down in Chrome's response recently too. Time to check for unexpected add-ons.

Craig