Google Forms sync - access denied

brian25736 ✭✭✭✭
edited 12/09/19 in API & Developers

Hi, i have enabled Google forms sync for Smartsheets, when I click the add-on for smart sheets in a form and it tries to connect to SS, I get this error:


Smartsheet Sync:

Has been denied access to your data.


any help on what is going on here?


  • Hello,

    It's possible that during the authentication process, the Deny button was clicked instead of the Allow button, which enables the add-on to work.

    Try removing the add-on and then adding it back again. To remove it, go to the Google form and select Add-Ons > Manage Add-Ons > Manage (next to the Smartsheet add-on) > Remove

    Then download it again from the google add-on store and see if you can authenticate.

    If that doesn't work, please reach out to our Support team to troubleshoot further.

  • I have just tried to do the above.  I try to sync and I get the access denied.  I have removed the add-on, shut down the browser and repeated the whole process again - being careful to ensure I don't hit deny, but I still cant sync.