Google Forms sync - access denied

brian25736

Hi, i have enabled Google forms sync for Smartsheets, when I click the add-on for smart sheets in a form and it tries to connect to SS, I get this error:

 

Smartsheet Sync:

Has been denied access to your data.

 

any help on what is going on here?

Shaine Greenwood

Hello,

It's possible that during the authentication process, the Deny button was clicked instead of the Allow button, which enables the add-on to work.

Try removing the add-on and then adding it back again. To remove it, go to the Google form and select Add-Ons > Manage Add-Ons > Manage (next to the Smartsheet add-on) > Remove

Then download it again from the google add-on store and see if you can authenticate.

If that doesn't work, please reach out to our Support team to troubleshoot further.

paldous

I have just tried to do the above.  I try to sync and I get the access denied.  I have removed the add-on, shut down the browser and repeated the whole process again - being careful to ensure I don't hit deny, but I still cant sync.