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Does anyone other than Smartsheet's own customers answer this POS community?

08/30/15 Edited 12/09/19

Does anyone other than Smartsheet's own customers answer this POS community? If so, does support for this product even exist???????????

 

Comments

  • Tim MeeksTim Meeks ✭✭✭✭✭

    Wayne,

     

    While most of the answers are from SS customers..(the community), one of the SS employees named Travis replies from time to time.   https://community.smartsheet.com/users/travis

     

    As for support, if you need to get an answer diretctly from them, just email them at [email protected]  

    They've always responded in 24 hours to me.

     

    Hope this helps.

     

    Tim

  • Mark MaderMark Mader Employee

    Hi Wayne - 

    The community is monitored by our team and we often particpate in the conversations/idea exchange.

    82% of first responses are customers sharing knowledge with each other -- but for direct support, anyone can submit a request directly to our support team at http://help.smartsheet.com/  (see 'Submit your question') under Contact Us on that page.

    We are working to merge our support site with the customer community so that there is a single site from which to get support and interact with fellow customers.

    Hopefully that will result in an experience that doesn't elicit an unfavorable reaction.

    Appreciate the feedback.

    Mark

     

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