Customizing the Zendesk Ticket Log

Jon Wolverson

I've installed the azuqua app that connects zendesk to smartsheet and can see the new tickets feeding through. I want to customise the ticket fields that come through so they only show the info (including custom fields) that I want the team to see. I can't find any info on this. Please help!!

Shaine Greenwood

Hi Jon,

I'd recommend reaching out to azuqua support for this, as they'll be more familiar with how to customize the fields that come through: https://azuqua.com/contact