Unable to log in

steves_slashing70041

Can’t log in, keeps saying

This site cannot be reached

we have the internet & it is working with everything except letting us log onto smartsheet.com

Andrée Starå

Hi Steve,

I just tried the app on mobile, and it works for me. I’ll try on my computer a little later and get back to you.

Added: Tested and it works! 

Try Nathalie's suggestions, and if it still doesn't work, I would test on another computer.

Did you get it working again?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

VAcePro

Hi Steve,

Everything is working on my end. Try logging in via another browser or clear your cache or try incognito or private perhaps.  

Hope that helps.  

Nathalie Collins

VAce Professional Services

 

David Nock

Hi Andee

I have the same problem - 7 of our 8 pc's at work can no longer access the Smartsheet website. I am told by SS support it's my problem and they can't help.

A very unsatisfying outcome.

Andrée Starå

Hi Steve and David,

Which country are you trying to access from?

PC or Mac?

Does it work from another computer outside of work?

What does your IT department say?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Gwyneth C

Hi David, 

Just verifying that as per your other post on this subject, this has been resolved by you IT department. Glad things are working for you again!

Kind regards,

Gwyneth

Gwyneth C

Hi Steve,

Issues of this sort are often the result of a DNS error. For more detail, please see this help article that includes details about how to troubleshoot this sort of thing:

https://help.smartsheet.com/articles/2478896-404-not-found-error-log-in-to-smartsheet

As Andre mentions, this may be something you need to work on with your IT department.

Kind regards,

Gwyneth

SuzAnneG

We too have this issue. We are using Windows 10 and it occurs whether using Internet Explorer or Chrome. My previous Surface laptop (Windows 8) had the same issue, then was replaced with a new Dell 2-in-1 less than a year ago using a company-wide pc image for setup. None of the applications from my former laptop were copied to my new laptop; all were reinstalled. The message still appears often.

Andrée Starå

Hi,

It sounds to me that it's probably an internal problem. What does your IT department say?

I hope this helps you!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting