This User cannot accept ownership!

Andrée Starå

Hi @Jeff Casto

I hope you're well and safe!

Which Smartsheet plan do you and the receiver have?

Does the receiver have a license?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Jeff Casto

@Andrée Starå Thanks for the quick response! I hope you're well and safe too!

We have the Business Plan and the receiver is a Licensed User.

Maybe the Business plan doesn't provide the functionality?

Thank you!!!

Andrée Starå

@Jeff Casto

Happy to help!

I'm also well and safe! Thanks!

Strange! That should work!

What happens if the receiver creates a Workspace, and then you drag the sheet over to it?

Jeff Casto

@Andrée Starå

Haha, it is strange.

When the receiver owns a Workspace and tries to drag the sheet (that he isn't the owner of because that message states he can't become the owner) into the Workspace, he sees that little circle with a line through it icon over the Sheet, indicating he cannot drag and drop it. If he tries to drop it into the Workspace, it just doesn't go in...

If he is the owner of the Sheet and the Workspace, it all works just fine...We just can't make him the owner...wah!

Andrée Starå

@Jeff Casto

Very strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

Let me know what the issue is when It's solved.