SSO and CNAME

We have an Enterprise license and have set up SAML2 SSO with a CNAME per the instructions at:

https://help.smartsheet.com/articles/2476141-configure-saml-sso

My users are able to go to my CNAME address (e.g. smartsheet.abc.com) and automatically log in which is what we want.

However, when a user shares a link to another user in our organization, the link does not come as:

https://smartsheet.abc.com/sheets/XXXXVGRCCfGrrjPMMPj3Q893jmcG5p97JH86G1?view=grid but rather comes in as https://app.smartsheet.com/sheets/XXXXVGRCCfGrrjPMMPj3Q893jmcG5p97JH86G1?view=grid

which requires the user to click "Your Company Account" to log in.

Is there a way that a link that is shared within the app automatically logs the user in without having to click an additional button every time a new browser is opened? If not, what is the main purpose of the CNAME? Just the initial login?

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Alejandra

Hello,

The purpose of creating a CNAME is to customize a company specific URL for logging in. At this time we don’t have the functionality to generate sheet links with a CNAME that would allow users to view Smartsheet items without logging in, but this would be a great opportunity to submit a Product Enhancement Request.

catclaw

I did the CNAME, ex: smartsheet.company.com and added in DNS for alias to SSO.smartsheet.com. When I open https://smartsheet.company.com it gives me error

is there anything else you have to do to get it worked for you?

Thanks

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