Report rows locked in the app

01/27/19 Edited 12/09/19

In the app my reports will no longer allow me to edit - they appear locked.  They work ok online. 

help please! 

 

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Mandy,

    Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? That would make it easier to help. (share too, [email protected])

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Hi there, three screenshots attached - my menu, the report, then the row I'm trying to edit with the lock symbol mysteriously appeared!

    fingers crossed you can help

    Mandy

    Screenshot_2019-01-28-06-02-53.png

    Screenshot_2019-01-28-06-03-03.png

    Screenshot_2019-01-28-06-01-05.png

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Thanks!

    I've had this happen a few times when my clients or I changed column names and didn't update in the reports.

    Could you also share screenshots of the sheet/report on the computer?

    Best,

    Andrée

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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