need help

lamiao80616

i can't send rows to email it show the below message "you have exceeded the maximum number of emails that your account can send"

any one know what is this or how to fix it

Andrée Starå

Hi,

Which account do you have and how many emails have you sent?

Check the limits here: https://www.smartsheet.com/legal/limits-policy

Are you over the limits for your account?

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

lamiao80616

hii

i use a trial account but i used it for more than two years till now with a shared sheet from my boss who is upgraded account and i used it for daily i send more than 70 mail by day..

 

how to check if i am reached my account limits for sending email ?!

 

thank in advance ,

lamia osama

Andrée Starå

Happy to help!

Has anything changed since the way you've done it previously?

As far as I know, there isn't any counter to check. If nothing has changed and if it's the same in a few days, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team 

Hope that helps!

Best,

Andrée

lamiao80616

thank you for your help ,

 

nothing have changed i think it may be a bug i don't know i will try to contact them

appreciate your effort

Shaine Greenwood

Hello—

This isn't a bug.

The trial account you're using has reached its limit of the amount of emails that it can send. To deter spam from Smartsheet, trial accounts have a limit to the number of emails that can be sent out from them.

If your boss has upgraded to a paid plan, then you can transfer ownership of your sheets to them, and make sure they recreate any automation rules on the sheet that might automatically send email out. More info on transferring sheet ownership can be found in our help center: https://help.smartsheet.com/articles/520103-change-the-owner-sheet-report-dashboard

If that's not an option, you might consider reducing the number of emails that come out from your account.

lamiao80616

thank you

Andrée Starå

I'm always happy to help! 

Best,

Andrée