SmartSheet / ServiceNow interface

06/11/19 Edited 12/09/19

What is the interface between SmartSheet / ServiceNow and can it be an automated rather than a manual extract which can be extrapolated into reports from Smartsheet?

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭
    edited 06/11/19

    Hi Tracy,

    This might help: https://www.smartsheet.com/apps/servicenow

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Dear Andree

     

    Thanks again for sending that useful link. I should have added that we are coming from a Service Management perspective for the interface between SmartSheet and ServiceNow ie. Incident tracking, Service Requests, Stats etc (NOT project Management ie. ServiceNow PPM).  Do you perhaps know what is available in terms of this type of interface?

     

    Thnaks

    Tracy

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    Unfortunately, I don't know of an integration with the Service Management interface.

    It might be possible to set something up with a third-party service like Zapier or similar or the Smartsheet API.

    How would you like to use it? Can you describe your process in more detail?

    Best,

    Andrée

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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