Calendar

kyle_TWS

Hello all,

I've recently added a new job to my smart sheet and it is not appearing on my calendar which I have previously synced.

Do I have to sync it again or something?

 

Andrée Starå

Hi Kyle,

Not sure I follow! Have you added a row in a sheet?

Can you describe your process in more detail and maybe share the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

kyle_TWS

Apologies,

yes a new line, I have selected update every minute on the calendar (I'm using Mac). However I'm having to hit refresh calendars to see my new entries on smart sheet, rather than update automatically. 

Andrée Starå

Ok.

I haven't noticed any issues, and I haven't heard anything from any clients.

I'm testing it now, and I'll get back to you shortly!

Andrée Starå

I tested in Apple Calendar, and it was set to the lowest, 5-minute interval, and it worked as expected.

It might be that the update from Smartsheet can be delivered in one minute.

What calendar are you using?

kyle_TWS

Ical

Andrée Starå

In Ical, I can only select 5 minutes as the lowest interval.

Doesn't they sync at all? Have you checked the calendar settings in Smartsheet and what columns it shows the dates for?

kyle_TWS

I can select refresh every minute in the preferences - accounts but yes I've just read its only every 5 minutes in the help articles and again in your response.

 

Just a bit of patience was needed, apologies. 

Andrée Starå

No worries!

Happy to help!