how do i shut off the "Try Card View - NEW!" popup??

Dane

Everytime I click a new tab, this notification pops up. I click "go it" and it still pops up. How can I shut this off?

Kennedy Stomps

Hi Dane-- Sorry you were experiencing this! I've just gone into our back end and disabled this notification, which should resolve the issue. 

Shana Royston

Hi There,

 

I have been having this same problem, tried everything to get rid of the pop up but everytime i change tabs it appears. Then the program minimizes itself and freezes after swithcing to different sheets.

 

Thanks

Kennedy Stomps

Hi Shana-- I just confirmed that this tool tip has been disabled for your account. If you're continuing to encounter issues, please reach out to our Support team at Support@Smartsheet.com so we can investigate further!

Tom Westrick

My account is doing the same thing as well. Really annoying

Kennedy Stomps

Just turned it off for you, Tom! Apologies for any inconvenience, let me know if you still see it.

Philip Davis

I am having the same issue. Please disable it on our account as well.

 

I am curious as to why you have to turn it off on each account instead of configuring it to not show again after the "Got It" button is clicked. I trust future new feature notifications will not have this same issue.

Kennedy Stomps

Hi Philip-- This issue has actually only affected a small number of users, so to resolve the issue, our Development team implemented an "off" switch. As with every release, we learn the most from the things that go wrong, so I would expect that this will not be an issue in the future!

Jas

I am having the same issue, please help. 

 

Thanks.

Brian B

I am also having the same issue.