MOVE Workflow error msg

Paul Newcome

You would need to delete all of the proofs. Then you should see the slider at the bottom that will allow you to turn it on and off.

Andrew Coates

Paul Newcome, that's what I did but the slider isn't there. This is all I see...

Paul Newcome

And you originally had the ability to enable it? That's odd. I would suggest reaching out to support.

Did your permissions change to the sheet?

Andrew Coates

Yes, I enabled it and we used proofing for a while but decided not to continue using it.

I'm the owner of the sheet so I don't think it would be an issue with my permissions.

Thanks for your help! I'll contact support.

Paul Newcome

@Andrew Coates Let us know how it goes.

Nicole Twing

@Andrew Coates Were you able to get help in disabling the Proofing to enable the workflow automation move/copy? I just had the same issue, had enabled Proofing, tried it on a test line, sent a review request, decided it was something we probably wouldn't use (we would want that capability in a word document, not PDF or image files), so deleted the proof .... and now no slider to turn it off.

Paul Newcome

@Andrew Coates @Nicole Twing

Nicole's comment gave me an idea to test. I enabled proofing, sent out a request to myself, then deleted the doc from proofing hoping that it would be because of an outstanding request... No luck. As soon as I deleted the doc, the slider reappeared at the bottom of my sheet to disable.

At this point I suggest reaching out to support to see what they say...

Andrew Coates

@Paul Newcome @Nicole Twing I opened a ticket with support and it looks like they've now resolved the issue. Nicole, check to see if you have the enable/disable proofing slider now. It's appearing for me.

Paul Newcome

@Andrew Coates Thanks for the update! It sounds like it was just a bug then?

Andrew Coates

@Paul Newcome I guess so.