Text not moving over when I indent

Mary Cox

When I indent a row to show a parent / child relationship, the child is not indenting visually. I can't find any configuration to help. Any ideas?

Taylor F

When indenting a row, be sure that the row directly above isn't blank. If this doesn't resolve the issue, look for the Primary column on the sheet to see if it has indented. It will appear with a slightly bolded header. 

Mary Cox

Hello @Fry - unfortunately I have tried all of what you mention. I moved everything as far outdented as possible, removed all blank rows, etc. when I indent, the +/- symbol appears, however the text doesn't move in to visually represent the indent. Nothing is bolded, either.

 

Can I copy everything to a new sheet to make it work? Any other ideas?

Taylor F

So that I can assist you directly, could you please share your sheet with support@smartsheet.com as an admin. Once shared I will be happy to take a look at the indenting issue.

Taylor F

Thanks for sharing your sheet Mary! Only text that is located in the Primary column will indented with the + and – symbols. Since your Primary column is empty it doesn’t appear to be indenting (even though it is). The other columns such as “Task” and “Comment” won’t indent because they are not the primary column.

Mary Cox

thanks Fry. I moved the text into that milestone column and it's all working.