Updated >> Cannot Save - We have been unable to operate for 150 minutes +

Wayne Burr

Help !!

 

Cannot save data – Have restarted twice >> 4 times. 

 

Unable to work for 90  150 minutes +

 

Details.

 

formName: ajax
formAction: fa_gridSave
BNE: 500

 

Help !!

 

Wayne Burr

Tony Davidson - SmartSheet Certified User 2016

You should email support@smartsheet.com for assistance 

Wayne Burr

Hey emailed support - Now all sorted.

 

Apparently this is known issue. Here is the workaround they suggested:

 

1. Open your sheet and switch to Card View
2. Save the sheet while in Card View (you may need to switch the “View by” selection in the top right corner in order to save)
3. Switch back to Grid View and save again

 

Kennedy Stomps

Good call, Tony. We do monitor the Community daily, but for work stopping issues or immediate support, I definitely recommend emailing our Support team at Support@Smartsheet.com, as they'll likely get back to you much faster than we can here!