Issues bringing up the Report builder

Rakesh Shrivastava

Report_builder.PNG

Hi,

Trying to create a report but the report builder just doesn't come up, just spins displaying the attached message. It's been more than 8 hours and it like its stuck. Can anyone advise how do i get around this.

Many thanks in advance.

-Rakesh

Andrée Starå

Hi Rakesh,

I've never seen that message. Have you tried logging out and in again?

Did that work?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week & Happy Holidays!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Rakesh Shrivastava

Hi Andree,

Thanks for your prompt response. Yes, i have signed out and signed in multiple times now with no success. Will reach out to the support team. Happy Holidays!

Best,

Rakesh

Andrée Starå

Happy to help!

Have you also tried copying another report and then opening the Report Builder?