Multi select option in my dropdown options keeps reverting back to single select - why?

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Multi select option in my dropdown options keeps reverting back to single select - why?

I am not making any edits to any column properties and can't explain why it has changed overnight multiple times. Has anyone had this problem or know why it is happening? Thanks!

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Mike,

    Strange!

    Have you checked the Activity Log and cell history for clues?

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    I hope that helps!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Thank you for the reply Andrée.  I am the only person with access to the document, but I did check cell history (there is no data in the cells), and I did check activity log (no access by anyone).  I am using Dropdown Update to maintain a list of values for my drop down options (too many rows to manually maintain) since there is no existing option to source the values from another smartsheet document.  I fear this may be the source of the spontaneously changing setting.

    Thanks

    Mike

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Happy to help!

    Is Dropdown Update the third-party tool by outside developers?

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Drop down is third party. I have a list of about 154 names that I use as my source for drop down choices for about 25 columns. This is too much to manually change when the source list needs to be updated. It would be nice if Smartsheet would allow you to use a list inside of smartsheet as a source for drop down choices.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Ok.

    If you haven't already, you'll need to reach out to the third-party company and ask their support first, and if they can't solve it, I'd recommend reaching out to Smartsheet Support. Smartsheet Support Team

    Also, Please submit an Enhancement Request when you have a moment to have your vote added

    I hope that helps!

    Let me know how it goes!

    ✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer. It will make it easier for others to find a solution or help to answer!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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