Formula question on a "Drop Down Multi-Selection" column type.

Daniel Gomez

Hello,

I am trying to count the amount of times a particular "ticket category" is selected. Some of our tickets have multiple values to be applied and I am noticing that my formula does not count an item if there was more than 1 selection in the column "ticket category" I have attached some images and my formula is as follows:

=COUNTIF([Ticket Category]1:[Ticket Category]29, "Paint")

So to reiterate, how do I make sure that the count catches multiple values a cell in "ticket category" and adds it properly to the overall count for those subcategories?

Andrée Starå

Hi Daniel,

Try something like this.

=COUNTIF([Ticket Category]1:[Ticket Category]49; CONTAINS("Paint"; @cell))

The same version but with the below changes for your and others convenience.

=COUNTIF([Ticket Category]1:[Ticket Category]49, CONTAINS("Paint", @cell))

Depending on your country you’ll need to exchange the comma to a period and the semi-colon to a comma."

Did it work?

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Daniel Gomez

The only question I have is what am I placing in the end of the formula where you type "; @cell"? I've seen this a lot in the forums and just don't know what it refers to.

Andrée Starå

@cell looks at all the cells in the range.

More info:

https://help.smartsheet.com/articles/2476491-create-efficient-formulas-with-at-cell#cell

✅Remember! Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer. It will make it easier for others to find a solution or help to answer!