Sights formatting and layout issues since the new release

Clare Medland

Is anyone else having a problem with layout since the new release.  All my Sights that were set up and published are now no longer laid out as they were with widgets all over the place :-(  I've spent hours trying to fix and I am finding it extremely difficult to get them to go back as they were.  Is anyone else experiencing the same?  Does anyone have any suggestions ? (I feel like i am missing a trick somewhere!)

Benjamin Walker

Clare,

 

I'm seeing no issues over here. If the data is not sensitive (or can be blocked) would you mind posting a screenshot?

Is this in a mobile app or via a web browser?

 

 

Thanks,

Ben

Clare Medland

Hi Ben, thanks for your reply.  That would be very helpful if you could take a look.  Am happy to send you a screen shot - can i send to a support email though please?, I'd rather not post it as it as it is client related info? Thanks Clare

Clare Medland

Sorry - and to answer your last Q, it looks fine on the browser, its the App view of it that has rearranged itself (iOS).  It has happened on my Sights, even the ones' i've not maintained since i made changes last week (I tend to update weekly for our clients & release).

Shaine Greenwood

Hello Clare—

 

Please email support@smartsheet.com and provide a screenshot of your Sight in the browser window, and of your Sight in the iOS app.

 

Our Support team will troubleshoot further.

Clare Medland

Thank you Shaine.  I've just emailed the screen shots across.