Multiple Contacts in a cell

kk

I have a formula that counts how many tickets someone is tagged in, but it does not count the ones that have multiple contacts in one cell. (So it looks like a tech has only 4 tickets when he actually has 7 tickets assigned to him). Is there a formula to use that can reflect all the tickets they have been tagged in with Multiple Contacts in a cell?

Paul Newcome

If you are searching a Contact type column, CONTAINS will not work. You would need to use the FIND function instead.

=COUNTIFS({Maintenance Request Database - Arena Range 2}, FIND("Ryan Kraetsch", @cell) > 0, {Maintenance Request Database - Arena Range 3}, 0)

Frank Falco

You can try:

=COUNTIFS({Contact range}, CONTAINS(Name@row, @cell))

where {Contact range} could be the column range such as [Assigned To]:[Assigned To] or referencing a range in another sheet

Name@row references a name in a row or you could just us the persons name "Assignee Name"

I am assuming you will have a sheet with peoples names and a column for how many they are assigned to and it referencing another sheet.

kk

This is the formula I have now to reflect how many open tickets each tech has:

=COUNTIFS({Maintenance Request Database - Arena Range 2}, "Ryan Kraetsch", {Maintenance Request Database - Arena Range 3}, 0)

I have this data in a dashboard chart but it does not show all of their tickets because 2 or more techs were assigned that ticket (multiple contacts tagged in one cell).

Paul Newcome

If you are searching a Contact type column, CONTAINS will not work. You would need to use the FIND function instead.

=COUNTIFS({Maintenance Request Database - Arena Range 2}, FIND("Ryan Kraetsch", @cell) > 0, {Maintenance Request Database - Arena Range 3}, 0)

kk

Thank you so much for your help!!

Paul Newcome

Happy to help! 👍️