Multiple Contacts in a cell

I have a formula that counts how many tickets someone is tagged in, but it does not count the ones that have multiple contacts in one cell. (So it looks like a tech has only 4 tickets when he actually has 7 tickets assigned to him). Is there a formula to use that can reflect all the tickets they have been tagged in with Multiple Contacts in a cell?

Best Answer

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭
    Answer ✓

    If you are searching a Contact type column, CONTAINS will not work. You would need to use the FIND function instead.


    =COUNTIFS({Maintenance Request Database - Arena Range 2}, FIND("Ryan Kraetsch", @cell) > 0, {Maintenance Request Database - Arena Range 3}, 0)

Answers

  • Frank Falco
    Frank Falco ✭✭✭✭✭✭
    edited 02/11/20

    You can try:

    =COUNTIFS({Contact range}, CONTAINS(Name@row, @cell))

    where {Contact range} could be the column range such as [Assigned To]:[Assigned To] or referencing a range in another sheet

    Name@row references a name in a row or you could just us the persons name "Assignee Name"

    I am assuming you will have a sheet with peoples names and a column for how many they are assigned to and it referencing another sheet.


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  • kk
    kk

    This is the formula I have now to reflect how many open tickets each tech has:

    =COUNTIFS({Maintenance Request Database - Arena Range 2}, "Ryan Kraetsch", {Maintenance Request Database - Arena Range 3}, 0)

    I have this data in a dashboard chart but it does not show all of their tickets because 2 or more techs were assigned that ticket (multiple contacts tagged in one cell).

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭
    Answer ✓

    If you are searching a Contact type column, CONTAINS will not work. You would need to use the FIND function instead.


    =COUNTIFS({Maintenance Request Database - Arena Range 2}, FIND("Ryan Kraetsch", @cell) > 0, {Maintenance Request Database - Arena Range 3}, 0)

  • kk
    kk

    Thank you so much for your help!!

  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    Happy to help! 👍️

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