An update request was sent when not scheduled

Options

I have checked all of the settings but can't figure out why this specific update request was sent to my staff? We have been using this sheet for around 6 months and this has never happened before so I'm certain the settings are correct. When I check the list of updates sent from the option on the right of the sheet, it does not show that an update was sent on this date to this staff person. Any ideas? Thank you!

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    Options

    Hi,

    Have you checked both the manual and automated update request options?

    Have you checked if there are any clues in the Activity Log?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Mary_A
    Mary_A ✭✭✭✭✭✭
    Options

    @hmcnamara95571 Update requests can be manually requested or requested by an automation.

    A manual update may have been made on the sheet by someone with access. Users with Editor permissions or above can send an update request. It appears you checked for this and ruled it out.

    An update request can be sent from an Automation. So, if a change was made to the sheet that matched the Automation, the system would send an update request. You can look at the Automation -> Manage Workflow menu to see if there is an workflow on the sheet that might have sent the request.

    Also, you can view File -> View Activity Log to see if an automation actually fired.

    NOTE: Your sheet permissions affect your access to the menu functions I've referenced.

    If you need further help to debug, it would be helpful to post a screen capture of any applicable workflow.

  • hmcnamara95571
    hmcnamara95571 ✭✭✭✭
    Options

    I have checked everything as far as I know. I've attached a shot of the list of update requests sent. There is one request sent today but it was not to the staff who received the one I'm speaking (not the staff or the row).


  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    Options

    @hmcnamara95571

    Strange!

    Can you maybe share some screenshots of the Automations? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

Help Article Resources

Want to practice working with formulas directly in Smartsheet?

Check out the Formula Handbook template!